Refund policy

Returns

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, buyer preference, or other non-defective items.

Please review your order carefully before completing your purchase.

If there is a problem with your order, you can contact us at agcandyshopsupport@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if your item is defective, damaged, misprinted, or if you receive the wrong item.

Please include your order number, a description of the issue, and clear photos showing the problem when applicable so that we can evaluate the issue and determine the appropriate resolution.

If we confirm that there is an issue with your order, we will work with you to make it right. Depending on the circumstances, this may include a replacement or refund.

Please do not send any item back unless we specifically instruct you to do so.

Exceptions / non-returnable items
Because all sales are final, we do not accept returns or exchanges, including for:

  • Incorrect size selection
  • Change of mind
  • Buyer preference
  • Accidental purchases
  • Sale items
  • Gift cards

This does not affect requests involving items that arrive damaged, defective, misprinted, or incorrect.

Exchanges
We do not offer exchanges. If you ordered the wrong size, color, or item, we are unable to exchange it after the order has entered fulfillment.

If you received an item different from what you ordered, please contact us so we can review the issue.

European Union 14-day cooling-off period
If your order is subject to a mandatory cancellation or withdrawal right under applicable European Union consumer law, those rights will apply notwithstanding the policy above.

Refunds
We do not provide refunds for change of mind, incorrect sizing, buyer preference, or other standard return requests.

Refunds may be issued at our discretion when there is a confirmed problem with an order, such as an item arriving damaged, defective, misprinted, incorrect, or another fulfillment-related issue.

If a refund is approved, it will be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If you have questions about an issue with your order, please contact us at agcandyshopsupport@gmail.com.