Shipping policy

Order Processing

Orders are processed and prepared for shipment after they are placed. Processing times may vary depending on order volume, product availability, fulfillment requirements, and other factors.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping costs are calculated and displayed at checkout. Rates may vary based on your order, shipping destination, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Estimated Delivery

Delivery times provided at checkout or through tracking information are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, holidays, high shipping volumes, or other circumstances outside of our control.

International Shipping

We offer international shipping to many destinations. Available shipping options and costs will be displayed at checkout based on your shipping address.

International orders may be subject to customs procedures, duties, taxes, import fees, or other charges depending on the destination. Any applicable charges collected at checkout will be displayed before your purchase is completed. Additional charges imposed by local authorities or carriers may be the responsibility of the customer.

Tracking

When tracking is available, tracking information will be provided after your order ships. Please allow time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at agcandyshopsupport@gmail.com. We cannot guarantee that shipping information can be changed after an order has been placed or entered fulfillment.

We are not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Missing, or Damaged Packages

If your order appears to be lost, arrives damaged, or you experience another delivery issue, please contact us at agcandyshopsupport@gmail.com with your order number and relevant details.

We will review the available order and tracking information and determine the appropriate next steps.

Questions

For questions or concerns regarding your shipment, please contact us at agcandyshopsupport@gmail.com.